Large-scale Starlink outages have occurred (notably a recent multi-region outage that affected tens of thousands and had real impacts in Ukraine and elsewhere). Outages—caused by internal software errors, ground network incidents or rare space events—underline that even distributed commercial satellite networks can have single-event failure modes.
Resilience checklist (actionable, immediate):
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Redundancy: always provision at least one alternate comms path (cellular with multi-SIM, satellite phone, VSAT fallback).
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Local caching & asynchronous workflows: design apps to work offline and queue uploads; for remote teams schedule large data pushes for low-risk windows.
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Power & auto-recovery: pair Starlink Mini with UPS-style battery buffers and watchdog scripts (or a small local controller) that auto-restart the terminal after power or network faults.
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Monitoring & alerting: subscribe to outage monitors (Downdetector/official status pages) and instrument terminals with telemetry (or simple heartbeat pings) to trigger alerts to ops teams.
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Procurement & contracts: for mission-critical deployments, require incident reporting clauses, RTO/RPO targets and documented remediation commitments from vendors.
Why this helps your customers: offering a small “resilience bundle” (battery + SIM multicard USB modem + quick reference checklist) as an optional upsell can materially lower customer churn and reduce support tickets.
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