LiFirst Support Center

Need Help with Your Starlink Mini Battery?

Get clear help before and after your purchase — from choosing the right LiFirst battery to charging, solar input, setup, warranty, and technical support.

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30-Day Returns 1-Year Warranty Technical Support
Quick Help
Choose Find the right battery model. Charge Wall, solar, and pass-through help. Set Up Clip-on use and field deployment. Warranty Returns, warranty, and support process.
Start Here

Choose the Support You Need

Whether you need help with a LiFirst Starlink Mini battery or a custom battery project, start with the path below and we’ll guide you to the right next step.

For Project Buyers

Custom Battery Project Support

Need a non-standard battery system? LiFirst can review project requirements such as voltage, capacity, discharge current, enclosure, connector, BMS, installation space, and application environment.

Custom high-voltage battery system inquiries Project-based engineering evaluation For mobility, lifting, pump, utility, and industrial equipment
Submit Battery Requirements
After You Choose

Charging, Returns & Warranty Help

We want you to feel confident before and after your purchase. Here is what to check for charging, shipping, returns, warranty support, and technical help.

01

How should I charge it?

Supported LiFirst models may support wall charging, solar input, and pass-through use. Always match the charger voltage, current, and solar input range to the product specifications.

  • Check charger output before connecting
  • Use solar input only within the supported range
  • Pass-through use depends on load, temperature, and charging conditions
Ask Charging Question →
02

How does shipping and return support work?

Battery shipping may vary by destination country, carrier handling, customs requirements, and regional restrictions. Eligible orders may be returned according to the return conditions shown on our website.

  • Shipping time may vary by region
  • Keep original packaging when possible
  • Contact support before returning a battery product
Contact Support →
03

What if something goes wrong?

LiFirst provides warranty support for eligible Starlink Mini battery products. To help us review faster, please send your order number, product model, issue description, photos or videos, and charging setup details.

  • 1-year warranty for eligible products
  • Photos or videos help speed up review
  • Include charger and solar panel details if relevant
View Warranty Policy →

Not sure before ordering?

Send us your Starlink Mini use case, preferred battery model, destination country, and charging setup. We’ll help you check the right next step before you buy.

Contact LiFirst Support
Support FAQ

Common Questions Before You Buy or Contact Support

Clear answers about returns, warranty, charging, solar input, pass-through use, 99Wh travel, shipping, product issues, and custom battery project inquiries.

What should I check before buying a LiFirst battery?

Before ordering, check your Starlink Mini use case, expected operating time, charging method, destination country, and preferred battery model. Runtime, charging performance, and setup experience can vary depending on Starlink Mini load, signal conditions, temperature, charger output, and whether solar input is connected.

Compare Batteries →
Can I return the battery if it does not fit my setup?

Eligible orders may be returned according to the return conditions shown on our website. Because battery products may involve shipping and handling requirements, please contact LiFirst support before sending any product back.

View Return & Warranty Policy →
Does LiFirst provide a warranty?

LiFirst provides warranty support for eligible Starlink Mini battery products according to the warranty policy shown on the website. When requesting support, please provide your order number, product model, issue description, and photos or videos.

View Warranty Policy →
Can I charge a LiFirst battery with solar panels?

Supported LiFirst models are solar-ready. Always check the product page or user manual for the correct solar input voltage and power range before connecting a solar panel. Solar charging performance depends on sunlight, panel output, connection quality, temperature, and battery state of charge.

View Solar-Ready Options →
Can I use Starlink Mini while the battery is charging?

Supported LiFirst models may support pass-through charging, allowing Starlink Mini to operate while the battery is being charged. Actual performance depends on charger output, solar conditions, Starlink Mini load, temperature, and battery state of charge.

Ask Charging Question →
Can the 99Wh model be taken on a plane?

The LiFirst Lite 99Wh model is designed around an air-travel-friendly battery capacity. However, airline approval, carry-on rules, and local regulations may vary by airline and country. Always confirm with your airline before flying with any lithium battery product.

View Lite 99Wh →
How long does shipping take?

Shipping time may vary depending on destination country, carrier handling, customs processing, and battery shipping requirements. For the most accurate shipping guidance, contact LiFirst support with your destination country and product model before ordering.

Ask About Shipping →
What should I do if something goes wrong?

Contact LiFirst support with your order number, product model, charger information, solar panel specifications if used, photos or videos, and a short description of the issue. Clear details help us understand your setup faster and guide you to the right next step.

Contact Support →
What if I am a B2B or custom battery project customer?

For custom battery projects, please provide your application, required voltage, capacity, continuous discharge current, peak current, charging method, installation space, connector requirements, communication needs, quantity, and project timeline. LiFirst will review the requirements as a project-based battery system inquiry.

Submit Battery Requirements →
Next Step

Tell Us What You Need Next.

Whether you are still choosing a Starlink Mini battery, need help with an existing order, or want to discuss a custom battery project, LiFirst support will guide you to the right next step.

Before Purchase

Still Choosing a Starlink Mini Battery?

Compare LiFirst battery options by travel, RV, camping, remote work, emergency backup, or longer off-grid use.

Compare Batteries
After Purchase

Need Help with an Order or Setup?

Contact us for charging questions, solar input, pass-through use, warranty requests, shipping updates, or product support.

Contact Support
Project Inquiry

Working on a Custom Battery Project?

Send your voltage, capacity, current, application, installation space, connector, BMS, quantity, and project requirements.

Submit Requirements
Engineered Power Systems for Critical Mobility. LiFirst supports real-world power use — from Starlink Mini field connectivity to project-based industrial battery applications.

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